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Predictive Dialer

Our predictive dialer dials your list of telephone numbers and connects answered dials directly to your agents. Our voice activated predictive dialers use statistical algorithms to minimize the time that agents spend waiting between conversations, dialing disconnected phone numbers, reaching voicemails, all while minimizing the occurrence of someone answering when no agent is available. Dialing one number at a time, only when an agent is available, typically keeps agents utilized for 40 minutes per hour. Predictive dialing can increase utilization to 57 minutes per hour.

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